The pernicious practice of ‘feedback’

Ditch it, says a business consultant. We artists could learn something from him.
Blizzard, by Carol L. Douglas. We all want to be outside, so my students painted out the windows yesterday. I’ve done that a few times myself!

One of my students just came back from wintering in Australia. We’ve been practicing formal analysis in her absence. That means we consider a painting on the basis of its formal structure. This isn’t a like-vs-dislike process, but rather an objective one, talking about how the painter uses various techniques to advance his goals.

The protocol for criticism in my studio has always been the sandwich rule. We begin by pointing out something the person did well. We then discuss what might have been handled differently. We finish by pointing out something else that the person did well, so that each session ends on a positive note.
Snow squall, by Carol L. Douglas
This method has been mocked as “fluffy bun—meat—fluffy bun,” but that misses the point. Most people are all too aware of their failures and not aware of their strengths. Catch them doing something right and they’re likely to repeat it.
Since I hadn’t given my wanderer adequate instruction, she was lost. It didn’t help that the painting we were analyzing (by another student) was a stunner. It was all too easy to gush.
There’s nothing wrong with that, and we’ll continue to use the sandwich rule for our critique sessions. My goal in practicing academic criticism with them was different. I wanted to them to start seeing how form, shape, repetition and rhythm work together in painting. But I also wanted to take the judgment out of looking at art.
Tree line, by Carol L. Douglas
The Feedback Fallacy—an article that’s about to be released as a book—takes aim at the pernicious practice of feedback. Marcus Buckinghamwrites for a business audience, but what he has to say is applicable to the arts, in schools, and in families. He says our culture of criticism as based on three lies: 

  • The best way to help you is to show you something you’re too blind to see for yourself;
  • Learning is like filling an empty vessel—you lack abilities and it’s up to someone else to teach you;
  • Great performance is universal and measurable. Once defined, it can be transferred from one person to another, regardless of the recipient’s strengths and weaknesses. 

Focusing on an imaginary standard of greatness—and how we fall short—doesn’t enable learning. In fact, it shuts it right down. Learning happens when we see how we might do something better, not when our errors are pointed out to us. I can tell a student a hundred times to not dab, but it isn’t until I pick up his brush and show him how to make a proper mark that he will understand what “not dabbing” means. And it won’t be until he has made great marks—uniquely, idiosyncratically his own, with power and confidence—that he will have mastered mark-making.
My backyard, by Carol L. Douglas

Positive reaction, done right, is harder than negative criticism. You need to catch a person doing something right before you can comment. That means constant vigilance and a rock-solid understanding of process. It requires being able to differentiate between idiosyncrasy, style, and the real technical issues that can cause a painting to fail. Above all, it requires confidence. Nobody is supportive from a position of weakness.
We live in a corrosive culture, and it affects all our interactions. But one thing we can do is ditch the unnecessary feedback in the studio. If you’re ever wondering whether a ‘bit of advice’ to another painter is a good idea, just don’t.
Note: my next eight-week session in Rockport starts March 12. I think I’m full up, but if you want to be wait-listed, email me. Details on my classes are here.

Monday Morning Art School: How to critique work on the internet (and elsewhere)

Stop looking for something brilliant to say; it’s not about you.
Ogunquit, by Carol L. Douglas

My friend likes to make “medieval” artwork through her persona in the Society of Creative Anachronism. If any activity ought to be about pure fun, this is it, but she recently told me about a terribly harsh criticism she received on Facebook. She hadn’t asked for advice, but she got it anyway. The message she heard wasn’t about something she could do better. It was that this so-called expert was a cruel jerk.

In general, this is my rule for critiques over the internet: don’t. Comments are irrevocable once they’re out there in cyberspace. Your tone can’t modify or soften your words. You can’t really see the work, and while a thumbnail may tell you a lot about composition, it is silent about paint handling, mark-making, and scribing.
Historic Fort Point, by Carol L. Douglas
When I am asked for a comment, I talk about what I admire, reserving more thoughtful critiques for my classes and workshops. However, someone will occasionally press and want more specific criticism. At that point, I take the conversation to private messaging or email. It’s too easy for public internet conversations to devolve into a cruel pile-on.
We use the “sandwich rule” in our class. We begin by pointing out something the person did well. We then discuss what might have been handled differently. We finish by pointing out something else that the person did well, so that each session ends on a positive note.
Lunch break, Castine, by Carol L. Douglas
This method has been mocked as “fluffy bun—meat—fluffy bun,” but that misses the point. Most people are all too aware of their failures and not aware of their strengths. Their own self-doubt gets in the way of seeing what is successful in their painting. That needs articulation as much as the negatives do.
St. Paul was one of the most influential people of antiquity. Philippians 4:10-20 reveals a teacher who is affirming, content, flexible and confident. He exhorts, he talks freely of his own challenges, and he’s optimistic. That’s a great model on which to base teaching and criticism.
People are capable of wonderful things, but our society routinely discourages us from daring to be great. When someone disregards all the voices telling them they can’t do something, and they challenge themselves with hard work and dedication, they ought to be encouraged.
Kaaterskill Falls, by Carol L. Douglas
I’m up at Schoodic Institute teaching my Sea & Sky workshop. On Thursday evening, we’ll have a critique session. This isn’t about learning what’s wrong with our paintings. It’s also about learning to read artwork and learning to write artwork that is readable. To this end, we’ll ask some general questions, such as:
  • “What do you notice first? Second?”
  • “Why did you see those things in that order?”
  • “Does this evoke a feeling or response in you?”
  • “What is the point of this work?”

Frankly, there’s enough negativity in this world. If we err, let us err on the side of kindness.