I get lots of emails asking who hosts my website and how to make a commerce-enabled website. The short answer is, unless you need a custom-designed storefront for things like interactive classes and online registrations along with your painting sales, you’re better off with a plug-and-play website. I addressed this question in depth here.
When automation works, it’s a beautiful thing. Sales ring in the background, customers get their receipts and information, products get sent, and everyone is happy.
When automation fails, it leaves us in a hole. In the modern world, tech support for broken apps is slim-to-nonexistent. If you doubt me, just try asking Facebook why they’ve suddenly put you under an interdict for violating a policy. There’s no human behind the system, because the system is too large to function on a one-on-one basis.
By and large that’s just fine-it keeps productivity high and costs down. But it’s annoying when you have a problem. About two weeks ago, my website and my checkout software stopped communicating. The link wasn’t broken on our end, and therefore wasn’t fixable from our end. It took nearly a week for their so-called ‘happiness engineers’ to get back to us. (I’m not making that up. That’s really what they call their poor tech support people.)
When it rains it pours.
All of this happened when I was on the road teaching, first in Acadia and then in the Berkshires. I’m all-in when I’m doing a workshop. About all I could manage was a brittle smile and a promise to do something soon.
I have an IT department of just 3/5th of a person. My daughter is taking a few years off to be with her toddler and part-time work suits her fine for now. I’m lucky to have this; most artists don’t. And it’s still taken us a long time to fix the problem.
That’s why one of the important points of this post is for working artists to choose your website’s host carefully. Don’t buy more functionality than you need; there’s just more to go wrong.
We sometimes say ‘troubles come in threes,’ but what we really observe is that events sometimes seem to gang up on us. Chance is, by definition, random. We’re potting along under a clear blue sky and then, bam, all our metaphorical tires go flat.
After the Berkshires, I was driving home from a weekend party in the Hudson Valley when I started to develop a wicked headache. It was COVID. And that, my friend, is why we didn’t have a blog post this past Wednesday. I may be tough, but I’m not superhuman.
Which is the second important point of this post: yes, COVID is back again. Unlike prior iterations, this one is said to be mild. That means that it probably won’t kill you; however, it still kicks like a mule.
All’s well that ends well.
My e-commerce seems to be up and running, so if there was anything you needed from our website, you’re good to go. And since my last go-round with COVID, we have gotten easy access to Paxlovid. I’m already feeling a thousand times better. Thanks for asking!
My 2024 workshops:
- Painting in Paradise: Rockport, ME, July 8-12, 2024.
- Sea & Sky at Schoodic, August 4-9, 2024.
- Find your authentic voice in plein air: Berkshires, August 12-16, 2024.
- Art and Adventure at Sea: Paint Aboard Schooner American Eagle, September 15-19, 2024.
- Immersive In-Person Workshop: Rockport, ME, October 7-11, 2024.
Im so glad you ate feeling much better!